Your money-back Guarantee
If you have ordered from our website and you are unhappy with your purchase for any reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. We reserve our right to recover the cost of collection, which would be deducted from the refund amount. Your product must be complete, unused and in as new condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). Mattresses can only be returned if packaging remains unopened for hygiene & decontamination reasons. It should be returned with the original packing and accessories. Buyers are responsible for any postage or courier charges. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged. If you would like to cancel the goods, please send an email to info@hideaway.co.uk or call us on (01752) 511111. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).
For more information, please refer to our terms and conditions page.
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